Join the ISS team?

Soft Services National Manager

📍 Adelaide or Perth | 🕒 Full-time

Be part of something bigger. Be part of ISS.

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better. 

” Connecting People and Places to Make the World Work Better”.

ISS are seeking a Soft Services National Manager, to oversee the cleaning and accommodation services across multiple sites in South Australia and Western Australia.   This Full Time role can either be based in a metro Adelaide or Perth office. Travel to sites across SA and WA will be required.

The role is responsible for managing the delivery of cleaning and accommodation service lines in a responsive and customer focused manner ensuring that the service delivery is seamless, integrated and well-coordinated.

Central to this role will be the creation and ongoing development of a supportive and inclusive environment onsite allowing our client’s staff to truly feel comfortable and well looked after.

A snapshot of what you will do:

• Develop and deliver accommodation and cleaning services according to plan and aligned to the contract deliverables
• Develop and deliver a Cleaning Management Program that covers cleaning inputs, processes, standards and frequencies and quality systems that are aligned to the contract deliverables
• Work collaboratively with the client’s representatives to develop processes and systems that will optimise the use of existing accommodation facilities onsite.
• Deliver services that are contemporary and innovative in maximising the use and longevity of our client’s assets,  providing a safe and healthy environment for staff.
• Maximise the use of smart technology to manage the services provided, including the scheduling, status of work performed and allocation tasking.
• Deliver a services that is professional, consistent, and reliable, with a focus on customer satisfaction and requiring little or no customer interaction or direction.
• Ensure the team are focused on sustainability and assist developing holistic environmentally sustainable solutions including in relation to the use of chemicals and the management of waste.
• Develop a sound knowledge of ISS management practises and attend and contribute to monthly business strategy meetings
• Respond to customer feedback and issues in a timely manner.

What is in for you?

• Be part of a global leader in integrated facilities services
• Lead transformation and innovation in a key growth market
• Work with passionate professionals committed to excellence
• Competitive salary package and career development opportunities 

What you will possess to be successful:

• At least 5 year’s experience in the FM or cleaning services industry with experience managing a geographically diverse team.
• Strong proficiency in the use of Microsoft Word, Excel and Powerpoint.
• Strong client relationship building and stakeholder management experience.
• Strong time management and competing tasks to strict deadlines.
• Tertiary business or recognised facilities management professional qualifications
• Senior First Aid certification

Desirable Criteria:

• Experience working in a similar management role independently with minimal direct supervision.

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**